CUSTOMER RELATIONS MANAGER

IOLAR (www.iolar.com) is an international company headquartered in Slovenia. In addition to offices in Ljubljana and Maribor, Iolar also has companies in Serbia, Croatia, Hungary and Germany.

For more than two decades, we have been one of the leading companies in Southeast Europe, supplying many global companies and organizations with translation services and solutions.

Description of work tasks:

• Customer relations and sales management
• Translation project management support
• Competent contact person for potential new customers and existing customers (B2B)
• Active telephone acquisition of new customers and customer consulting in the coastal region in Slovenia and also in the Croatian-speaking region (with appropriate qualification also in English-speaking countries)
• Recruitment of new clients and consulting Presentation of the company and the service portfolio
• Maintaining customer data in the system, including creating customer records, completing and updating customer data, and documenting telephone conversations with customers
• Maintaining customer relationships, including social business networks
• Supporting the project management team with project-related activities, e.g., discussing project requirements with customers
• Preparing and sending quotes in coordination with Project Managers
• Independently organizing all activities from initial contact, company presentation, service presentation, quote follow-up, price negotiations (in consultation with Project Managers) up to contract conclusion
• Market research, market exploration as well as networking with decision makers via common social media networks
• Complaints processing in coordination with Project Managers
• Carrying out written and telephone consultations and quotes negotiations including follow-up and analysis of rejected quotes
• Participation in and co-organization of customer satisfaction and customer loyalty programs
• Preparation of tender documents and draft framework agreements in coordination with Project Managers
• Developing customer service strategies
• Attend